Relationship Manager Roles and Responsibilities

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 We are looking for dynamic, outcome-oriented relationship managers to guide debt collection and recovery in the banking sector. The ideal candidate should have excellent communication skills in English and Arabic and the ability to manage high pressure situations with empathy and efficiency. You are responsible for managing your relationships with our customers and ensuring that effective practices are observed to recover your debts in accordance with regulations.

Eligibility:

Excellent oral and written communication skills in English and Arabic. Strong interpersonal skills and the ability to deal with specialized, sensitive situations.




Responsibilities:

  • Contact with Debtor: Active Contact by telephone Debtor, e-mail or written communication of a late account, commence a repayment discussion.
  • Negotiation: Use strong negotiation skills to set comfortable repayment plans on both sides and compensate for customer skills with organizational requirements.
  • Keep records: Document all communications with the debtor, including payment obligations, follow-ups, contract renewal or change.
  • Compliance: Make sure all collection activities meet legal standards and internal guidelines after ethical and fair debt collection practices.
  • Research and research: To pursue attractive or difficult debtors, and to carry out necessary background research, along with the difficulties for a long time.
  • Communication: Associated with legal, financial and other related departments in complex or escalated cases.
  • Reports: Create regular reports on detection performance, progress highlighting, issues, and administrative statistics.

Job Details

  • Date Posted: April 21, 2025
  • Location: Dubai, UAE
  • Required Experience: 1+ Year
  • Gender: Open to All
  • Qualification: Bachelor’s Degree
  • Career Level: Manager
  • Salary Range: 4,000–6,000 AED per month
  • Currency: UAE Dirham (AED)

Requirements:

  • Proven experience in debt collection, recovery, client servicing, or financial services is preferred.
  • Powerful organization, analysis and decision-making skills.
  • Knowledge of MS Office Tools and CRM/Database Systems.

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